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Refund & Returns Policy

Last updated: 06 January 2026

This Refund & Returns Policy is drafted in alignment with the Consumer Protection Act 68 of 2008 (CPA) and the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

At SnapTiny (“we”, “us”, or “our”), we take product quality seriously and ensure all items are checked before dispatch.

Due to international fulfilment and multiple logistics partners, we apply a strict but fair returns and refunds policy, as permitted under South African law.

By purchasing from SnapTiny, you acknowledge and agree to this Refund & Returns Policy, together with our Privacy Policy and Terms & Conditions, which collectively govern your use of our website and services.

In accordance with the CPA, delivery delays caused by third-party couriers or customs do not automatically entitle a customer to a refund, unless the product is defective, incorrect, or delivery becomes impossible.

1. All Sales & CPA Rights

Under the CPA, customers are entitled to receive goods that are:

  • Of good quality
  • In working order
  • Free of defects
  • As described

SnapTiny does not offer refunds, returns, or exchanges for:

  • ❌ Change of mind
  • ❌ Incorrect colour, model, or quantity selected by the customer
  • ❌ Buyer’s remorse or personal preference
  • ❌ Courier, customs, or depot delays outside our control

To the fullest extent permitted by the CPA, all sales are final unless the product delivered is defective, unsafe, or incorrect.

2. Defective or Incorrect Products (CPA Section 56)

In line with Section 56 of the CPA, customers may return goods only if they are defective, damaged on arrival, unsafe, or not as ordered.

To qualify:

  • 🛠️ The defect or error must be reported within 48 hours of delivery
  • 📸 Clear photo or video evidence must be provided
  • 📦 Images of packaging and shipping labels are required

If SnapTiny is not notified within 48 hours, the product is deemed accepted.

SnapTiny reserves the right to inspect the product before approving a refund, replacement, or repair.

3. Condition of Returned Items

Where a return is approved, the item must:

  • 📦 Be unused and in original condition
  • 📑 Be returned in original packaging
  • ✨ Show no signs of wear, damage, or contamination
  • 🎁 Include all accessories and documentation

Items returned in a used, altered, or damaged state may be rejected, as permitted under the CPA.

4. Return Shipping & Costs

Where a return is approved due to a defective or incorrect product, SnapTiny will comply with CPA obligations.

In all other permitted return cases:

  • 🚚 The customer is responsible for return shipping
  • 💸 Any customs, duties, or taxes are for the customer’s account

Original shipping fees are non-refundable unless required by law.

5. Non-Returnable Items (CPA Exceptions)

The following items are non-returnable, except where defective:

  • 🧴 Personal-use or hygiene-related products
  • 💄 Beauty or grooming items
  • 🎁 Custom or personalised products
  • 🏷️ Sale or clearance items
  • 🎉 Promotional bundles
  • 🎟️ Gift cards

These exclusions are permitted under the CPA for hygiene, safety, and custom-made goods.

6. Approved Return Process

If your return is approved:

  • 📍 A return address will be provided
  • ⏰ Items must be dispatched within 7 days of approval
  • 🔁 Tracking details must be emailed to orders@snaptiny.co.za
  • 📝 Items are inspected within 10 business days of receipt

Approval of a return does not automatically guarantee a refund.

7. Refunds, Replacements & Repairs

In accordance with the CPA, SnapTiny may, at its discretion and where legally permitted:

  • 🔁 Replace the item
  • 🛠️ Repair the item
  • 💳 Issue a refund (full or partial)

Refunds, where approved, are processed to the original payment method.

SnapTiny does not refund:

  • 🚚 Shipping fees (unless required by law)
  • 💰 Customs or import charges
  • ❗ Used or damaged items not caused by defect
  • 📦 Unauthorised returns
  • ⏱️ Late claims

Refund processing may take up to 10 business days after approval.

8. Delivery Risk & Courier Responsibility

Once an order is handed to the courier, delivery risk transfers to the customer, except where otherwise required by the CPA.

SnapTiny is not liable for:

  • ⏳ Courier or customs delays
  • 📭 Parcels marked as delivered but not received
  • 🚫 Incorrect address details supplied by the customer
  • 🔐 Theft after confirmed delivery

9. Chargebacks & Fraud

Fraudulent chargebacks undermine fair commerce and are taken seriously.

Where a chargeback is submitted despite valid delivery confirmation:

  • 📤 Evidence will be submitted to the payment provider
  • 🚫 The customer may be restricted from future purchases
  • ⚖️ Legal remedies may be pursued where fraud is confirmed

10. POPIA – Personal Information in Returns

Any personal information collected during the returns or refund process is handled in accordance with POPIA and SnapTiny’s Privacy Policy.

Information is used solely to:

  • Verify claims
  • Process returns or refunds
  • Comply with legal obligations

11. Contact Information

For all CPA- or POPIA-related enquiries, returns, or refund requests:

📧 orders@snaptiny.co.za

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